Information & Policies
Box Office Hours: Monday-Friday 10:00am-6:00pm and one hour prior to performances on Saturday
Ticket Prices: Ticket prices are set by the sponsoring organization of each event. All ticket prices includes sales tax where applicable
Facility Fee: There is a $1 per ticket facility fee. This facility fee is used directly for the upkeep of the building.
Seating: All seats are reserved.
Refunds: Refunds are not given unless a performance is cancelled. Performance cancellations due to weather or other circumstances are very rare.
In the event of an emergency, the box office may choose to make an exception.
When a performance must be cancelled, we will make every attempt to contact you to make arrangements for an alternate date.
Exchanges: Tickets will not be exchanged between events. Multi night event exchanges are allowed only in the following situations;
Tickets purchased for an individual play or event may be exchanged up to 2 hours prior to a performance.
Tickets can only be exchanged for another available night of the same production.
A $3 per ticket fee will be charged with each exchange.
Season Ticket holders are allowed to reschedule once per show for free. Additional date changes incur the $3 fee.
Ticket availability for an exchange is not guaranteed. The Covey Center is not responsible for missed shows.
Lost Tickets: All tickets are electronic and emailed to the patron. The Box Office personnel are able to resend those to your email at your request.
Doors: The Main Hall will be opened to the elderly and at risk patrons 45 minutes before performance start time and to the general public 30 minutes before performance start time.
Latecomers: Latecomers will be seated at the discretion of the house management.
Child Attendance: Child attendance differs based on each performance. Check performance details for specific information. Babes in arms are always discouraged.
Food & Drink: No food or drink is allowed in the theaters, with the exception of bottled water.
Electronic Devises: As a courtesy to other patrons, please silence all cell phones. Photography is permitted only through permission from the sponsoring organization.
Accessibility: Wheelchair spaces and companion seats are reserved for the exclusive use of individuals requiring a wheelchair and their guests.
These seats can be purchased at all points of sale - at the box office, by telephone, and online.
When purchasing a wheelchair space, you acknowledge that you or a member of your party requires wheelchair seating. (There is not a seat in the wheelchair space.)
Accessibility doors are located on both levels on the south side of the building.
Accessibility elevator is located in the northwest corner of the building.
Assisted Listening Devices: Are available upon request, but may not work for all shows.
Animals: Animals are not allowed in the Covey Center unless they are specifically trained as a service animal for a person with a disability.
Restrooms: Restrooms are located in the southwest corner of the lower level and the northeast corner of the upper level.